Refund Policy

At HyperCaps (enugo k.k.), we strive to ensure that our customers are satisfied with their purchases. However, because we provide a fully functional free trial, our refund policy is strict.

1. Free Trial Before Purchase

We offer a 14-day free trial with absolutely no feature limitations. We strongly encourage you to download, install, and test the software on your specific system before purchasing a license to ensure it meets your needs and works correctly on your device.

2. 30-Day Money Back Guarantee

While we provide a comprehensive free trial and encourage you to test the software before purchasing, we understand that issues may arise or the product may not meet your expectations after extended use.

We accept refund requests for reasons including, but not limited to:

• Technical issues that could not be resolved.
• The product did not meet your expectations.
• Accidental or duplicate purchases.

Refunds are processed by our Merchant of Record, Lemon Squeezy, in accordance with their policies and our authorization.

4. How to Request a Refund

To request a refund under the exceptions listed above, please contact our support team.

5. Payment Processors

Our order process is conducted by our online reseller, Lemon Squeezy. Refunds are processed through their platform and are subject to their terms of service regarding processing times and methods.